Crisis Accommodation – Safe Haven

Crisis Accommodation – Safe Haven

Safe Haven is Open Support’s domestic and family violence crisis accommodation and support service for women and families fleeing domestic violence situations.

Located in a safe, non-publicly disclosed house in south-west Sydney, Safe Haven operates 24-hours, seven days-a-week, 365 days-a-year. The service has assisted over 1800 families affected by domestic violence since it officially opened its doors to clients in May 1995.

Safe Haven is staffed by an all-female team of qualified Open Support personnel and management with experience in supporting women and children impacted by domestic and family violence issues. This ensures and promotes an environment where women and their children can feel comfortable, while enhancing and maintaining confidential staff-client relationships.

Safe Haven staff offer personal support, as well as advice and assistance with future housing and income, liaison and assistance with migration and legal issues and referral to other agencies.

They also provide clients with information and education about domestic and family violence. Due to the specific needs of Safe Haven clients – and unlike other Open Support services – there are no volunteer staff roles at Safe Haven.

Safe Haven is registered to house a maximum of 12 people, including a staff member on night duty. The house has four, private, secure client bedrooms and one for staff. Clients have access to two shared bathrooms, a communal kitchen, dining and TV/lounge area, a rumpus room and computer room, and an outside play area.

On arrival at Safe Haven, clients and their children are provided with a bedroom, bedding, food, clothing and toiletries, as needed. Groceries are supplied and a home-cooked meal is provided each evening. Where clients can afford it, they pay $7.00 per adult and $2.00 per child per night during their stay.

Referral Details

Safe Haven has established strong relationships with its local community, including local police and community workers, Community Services (FACS), Housing NSW and many other domestic violence and social welfare agencies.

Referrals to Safe Haven can be made through the following emergency hotlines and agencies:

• Domestic Violence Line (24 /7) – 1800 656 463
• Link2Home (24/7) – 1800 152 152
• NSW Police, hospitals and women’s health services, social workers, Centrelink
and other government departments, and other community organisations.

Contact – Safe Haven office (02) 9600 7365 or Email: safehaven@opensupport.org.au

2016-17 Snapshot

  • 25 families assisted in 2016-17, including 38 children under-12
  • 63 total clients
  • Average length of client stay 62 days
  • 12 nationalities. 36% from non-English-speaking backgrounds (NESB)
  • 6 clients without access to income due to visa status
  • Average length of stay of these clients 121 days.

Open Minds, Open Hearts, Open Hands - Open Support

Become an Open Supporter

X